Refund Policy

Orders can typically be cancelled from your order details page before they're out for delivery. Once an order is out for delivery, cancellation is generally no longer available — contact support for help with that specific order.

Refunds are issued for eligible cancellations, and for delivered orders with missing, wrong, or damaged items reported through the order details page within a reasonable window of delivery.

If an item from your order is missing on delivery, report it from the order details page and we'll refund that item after review.

If you received a different item than what you ordered, report it from the order details page for a refund or replacement, whichever is available for that product.

Items that arrive damaged or spoiled are eligible for a refund or replacement — please report them, ideally with a photo, as soon as you notice the issue.

Approved refunds are processed back to your original payment method, or as Zyphro wallet/loyalty balance where applicable. Processing times depend on your bank or payment provider once initiated on our end.

Where a replacement is offered instead of a refund, it's fulfilled subject to the item's availability at your serviceable store at the time.

If a payment is deducted but an order fails to confirm, any amount charged is automatically reversed to your original payment method within the timeframe set by your bank or payment provider.

For anything not resolved from your order details page, reach our support team at support@zyphro.com or through the Help Centre.